FAQ

About art works

Q: Please tell me how to care for the original (original picture).

A: We use high quality resin to prevent yellowing, cracking and clouding over time. Please decorate it away from direct sunlight so that the gloss of the resin looks beautiful. Also, be careful not to touch the surface directly. To remove dirt, spray a glass cleaner and wipe with a soft cloth. The resin will not crack, but it may be scratched, so handle with care. Please be careful not to rub the part of Sara's sign strongly.
For more information,"About the handling of resin art"please look at.
 

Q: How should I decorate the matte print?

A: We recommend that you put the matte print in a frame and decorate it. Since the frame is American size, it is difficult to obtain it unlike Japanese size. At our shop, we offer frames of each size that match Sarah's art. For more informationHereplease look at.
Of course, you can stick it on the wall or lean it against it to decorate it, but we recommend that you take care of it diligently, such as dust and dirt. (If you stick it on the wall, it seems that a specialty tape that does not peel off the wallpaper is sold, so please contact a specialty store for details.)

 

About delivery / shipment

Q: What carrier do you use for delivery? Also, how much does the shipping cost?

A: Domestic delivery uses Yamato Transport. Depending on the size and amount of money, we will use Nekoposu (post mailing), Yamato Takkyubin, and Yamato Transport properly.

You can specify the arrival date from 5 business days onwards. (Excluding the year-end and New Year holidays) In addition, you can choose the time designation from "morning", "14-16 o'clock", "16-18 o'clock", "18-20 o'clock" and "19-21 o'clock".
* Please note that you cannot specify the date and time for items under ¥ 6,500 as they will be delivered by Nekoposu.

Purchase price postage
~ ¥ 6,500 (excluding tax) ¥ 480 (tax included) * Since it will be delivered by cat POS (post mailing), it is not possible to specify the delivery date and time.
¥ 6,501 ~ ¥ 15,000 (excluding tax) ¥ 770 (tax included)
¥ 15,001- ¥ 30,000 (excluding tax) ¥ 990 (tax included)
¥ 30,001 ~ ¥ 100,000 (excluding tax) ¥ 1,320 (tax included)
From ¥ 100,001 (excluding tax) ¥ 2,090 (tax included)

 

Q: How long does it take to receive the item?

A: We will deliver within 5 business days after confirming your order. In addition, we will contact you separately as it will take time for reserved items or out of stock. You can also specify the date and time. If you choose bank transfer, we will deliver it within 5 business days after payment is confirmed.

 

Q: Can you ship overseas?

A: Yes, we accept overseas shipping. It will be delivered by a carrier suitable for the country such as UPS, DHL. For large pieces, or if you are upgrading for faster delivery, you will need a shipping quote. In addition, it may take 3 to 4 weeks for delivery. Taxes and customs duties will vary depending on the country of shipment and will be borne by the customer.

 

Q: I would like to give it as a gift, can I wrap it?

A: Currently, we do not perform individual wrapping, but if you wish, please fill in the remarks column. We will do the best possible wrapping. In addition, the original (original picture), limited edition print, and open edition print are in a special box.

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