Shopping Guide
Order flow
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Choose the product you want
Please check the material and size on the product details page. -
Add to shopping cart
Once you have decided on a product, press the "Add to Cart" button and proceed to the order process.
Please select the art size from the dropdown.
If you would like to continue shopping, please let us know the "Continue Shopping" button.
また、海外からアクセスされた場合、通貨はドル、ユーロ、カナダドル、ウォンのいずれかに自動的に変わります。左下のドロップダウン メニューから適切な通貨を選択することも可能です。カートの内容は現在の為替レートで表示されますが、ご注文はすべて日本円で処理されます。クレジットカード会社の支払日により金額が変動する場合がございます。
・About Pre Order (reservation products)
If the item is out of stock, we will accept your order by making a reservation. Depending on the product and stock status, it may take approximately 2 months for delivery.
Once the product is in stock, we will contact you via email and then ship it.
If a single order contains a mix of in-stock items and pre-order items, the pre-order items will be shipped together as soon as they become available. If you need an item that is in stock first, we recommend that you place two orders. (Please note that shipping charges will apply for each item.) -
Process the order
Please select your delivery address, delivery method, and payment method.
If you are a registered member and logged in, your registered customer information will be displayed, so please check it before proceeding with your order.
*You can order without registering as a member. A confirmation screen will appear at the end, so make sure there are no mistakes and finalize your order.
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Arrival of order confirmation email
After placing your order, an order confirmation email will be sent to the email address you registered.
If you do not receive an email after [the next business day], please contact us.
Contact Us
*If you use the "spam mail prevention function" or "designated reception settings" on your smartphone or mobile phone, you may not receive the email.
The domain of emails sent from our store is "@sarahcaudleart.jp", so please set permission to receive emails.
About membership registration
Membership registration is accepted here.
You can also register as a member by adding it to your customer information and setting a password when shopping.
Payment method
You can use various credit cards, Amazon Pay, bank transfer, and cash on delivery. You can also pay in the local currency of most countries.
Acceptable cards are Visa, Mastercard, American Express, Diners Club, and JCB.
・Amazon pay
After clicking the "Pay with Amazon Account" button on the shopping cart screen, log in with your Amazon account. You can use the payment information registered in your Amazon account, so there is no need to enter credit card information.
・Cash on delivery
Please pay in exchange for the product upon delivery.
The cash on delivery fee varies depending on the purchase amount.
Less than 10,000 yen ¥330
Less than 30,000 yen ¥440
*Please note that the limit for cash on delivery is up to ¥30,000 including tax. (Due to the system, you can choose one, but we will inform you about another payment method later.)
*Cash on delivery fees will be borne by you.
*Cash on delivery fee is not included in the total amount. The amount written on the invoice at the time of delivery is the amount including the handling fee.
*Cash on delivery is only accepted for deliveries within Japan.
・Bank Transfer
If you wish to pay by bank transfer, we will pick up the item within 5 business days after the payment is confirmed.
Mizuho Bank 0001 Ebisu Branch 188 Regular 1303279
Name: Lear International Kabushiki Geisha
*Please make the payment within 5 days of placing your order. If we do not receive payment confirmation after 5 days, we will unfortunately cancel your order.
*It may take several days for payment confirmation, so if you have a designated delivery date, please specify it well in advance.
*Please note that the transfer fee will be borne by the customer.
*Please be sure to enter the name of the person making the order.
*Bank transfer is only accepted for delivery within Japan.
Regarding delivery
When shipping within Japan, we use Yamato Transport.
You can specify the arrival date from 7 business days onwards. (Excluding year-end and New Year holidays) However, in the case of pre-orders, the shipping time will vary depending on the product, so we will notify you by email.
You can select the time from "Morning", "14:00-16:00", "16:00-18:00", "18:00-20:00", "19-21:00".
*Please note that items under ¥6,500 will be delivered via Nekoposu, so you cannot specify the date and time.
Shipping fee The shipping fee varies depending on the purchase amount.
| Purchase amount (excluding tax) | Shipping fee (tax included) |
| ～¥6,500 | ¥480 *It will be delivered by Nekoposu, so it will be posted by post. |
| ¥6,501～¥19,999 | ¥880 |
| ¥20,000～ | free shipping |
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About product delivery status
You can check the product delivery status in real time using Kuroneko Yamato's package inquiry system below. To check, please click on the "Tracking Number" included in the delivery completion email sent after the item has been shipped. We will link to Kuroneko Yamato's luggage inquiry system.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
*Also available from mobile -
Delivery days
In the case of credit card, Amazon Pay, or cash on delivery, the item will be shipped within 7 business days after the payment is completed. In addition, in the case of bank transfer, the item will be shipped within 7 business days after the payment is confirmed. If the product you want is out of stock, we will contact you to that effect and either cancel your order or place it on backorder.
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Specify delivery date and time
If you have a desired delivery date or time, you can select it. Please note that it is not possible to specify the date and time for delivery via Nekoposu (postbox).
Orders from overseas will be shipped using a carrier suitable for the country, such as EMS or FedEx. For in-stock products, we will ship within 7 business days after payment is completed, but please note that it may take 3 to 4 weeks to arrive depending on the country of delivery.
Once the shipment has been completed, we will send you a tracking number, so please check it from the shipping company's tracking URL. Please note that taxes and customs duties vary depending on the country of delivery and are the responsibility of the customer.
However, in the case of pre-orders, the shipping time will vary depending on the product, so we will notify you by email.
| Purchase amount | postage |
| ～¥69,999 | ¥3,000 |
| From ¥70,000¥99,999 | ¥4,500 |
| ¥100,000～ ¥249,999 | ¥6,000 |
| ¥250,000～ ¥449,999 | ¥9,000 |
| ¥450,000～ | ¥20,000 |
Packaged in protective shipping materials to prevent damage during shipping. Also, please contact us if your item is lost or damaged. Once we have decided how to deal with the shipping company, we will replace, repair, or refund the product.
When your ordered product arrives, please be sure to check that there are no scratches or defects on the product and that there are no errors in your order. If the item is defective or the wrong item, we will pay the return shipping fee. Please return the item by paying the shipping fee. Please contact us using the inquiry form within 7 days of receiving the product.
- If there is a defect in the product
We apologize for the inconvenience, but please email us at info@sarahcaudleart.jp or Inquiry form Please describe the defective part. It will go more smoothly if you attach as many photos as possible.
We will promptly arrange a replacement or return.
If it is a non-business day (weekdays after 6:00 pm, Saturdays, Sundays, holidays), we will contact you by email on the next business day.
・Depending on the customer's convenience
As a general rule, we do not accept order cancellations or product returns or exchanges due to customer convenience.
Please note that we cannot accept returns due to image differences or returns after the product has been used.
Even if you have no choice but to accept a return, it is limited to unopened and unused items, and shipping costs will be borne by the customer.
Please contact us using the contact form .
Please note that we will check the arrived product and will not be able to accept it if it falls under the following criteria.
・Products that have been delivered for more than 8 days
・Products returned without notification of return
・Products used by customers
・Products that have been soiled or damaged by the customer
We currently do not offer individual wrapping, but if you have any requests, please write them in the notes section. We will do our best to wrap it as beautifully as possible. In addition, the resin art comes in a special box.