Notation regarding specified commercial transactions

In the case of bank transfer, after confirming the payment5Shipping within days. credit card,Amazon Pay, cash on deliveryIn the case of , after confirming the order5It will be shipped within the next day. (Excluding regular holidays)

・If there is a defect in the product
We apologize for the inconvenience, but please contact us by email (to info@sarahcaudleart.jp) orInquiry formPlease contact us by noting the defective part. We will promptly arrange a replacement or return. We will bear the shipping charges in that case. Please return the item by paying the shipping fee. If it is a non-business day (weekdays after 6:00 pm, Saturdays, Sundays, holidays), we will contact you by email on the next business day.

・Depending on the customer's convenience
As a general rule, we do not accept order cancellations or product returns or exchanges due to customer convenience.
Please note that we cannot accept returns due to image differences or returns after the product has been used.
Even if you have no choice but to accept a return, it is limited to unopened and unused items, and shipping costs will be borne by the customer. Inquiry formPlease contact us at.

Please note that we will check the arrived product and will not be able to accept it if it falls under the following criteria.

・Products that have been delivered for more than 8 days
・Products returned without notification of return
・Products used by customers
・Products that have been soiled or damaged by the customer